Answers to Questions about Our Services

Do you ship outside California? Yes, we work with clients all over the country and worldwide as well. If there is a mailing address, we can ship to it!

I live in the Greater Los Angeles Area, may I make an appointment to meet in person? The best method to communicate with Laura directly is via email, or you can call to speak with one of our associates who are extremely well-versed in Laura’s work. Due to the nature of our work, there are no specific store hours, however you can meet with a Laura Hooper Calligraphy associate by appointment only. Please inquire on our contact [link to contact page] page for availability.

What types of paper can you write on? Laura can write on a variety of papers and surfaces. She has written on wood, slate, stone, mirrors, fabric, dried leaves, sand dollars, recycled paper and beyond. Textured or dark papers can increase the cost of the job.

How do I get my wedding featured on your blog, A Lucky Orchid Wedding? We are happy to feature our clients’ weddings on our blog! Please be sure to include your printed materials on your “must-have” shot list with your photographer and send us the original, hi-resolution files. Also include the name of your photographer and any other vendors as we want to properly credit him or her.

What items do you provide other than envelope calligraphy and invitations? We provide all of your printed material needs for your special event. This includes, but is not limited to, escort cards, place cards, menus, program, signage, favor tags, maps, totes, etc. Please visit our Work [link to work section] to see all that we can add to your wedding or other occasion.

What in the world is the difference between a place card and an escort card? It’s simple, a place card sits at each place setting and tells your guests where their seat is. Often times this is a folding tent card, a flat card that is inserted in some sort of holder, or a menu with the individual’s name on it. An escort card usually sits on a table at the front of the reception venue and directs the guests to their particular table. Sometimes it is a tree with little envelopes hanging or sand dollars. Get creative! We love to help with custom orders so please inquire if you want to do something special.

Can I send your artwork to my own printer or keep the original files?  Due to our copyright policies, we typically cannot release any of our artwork to any external printers. Should you wish to commission a custom map or calligraphy for your invitation designer to use and print on their own, please inquire about the cost for self-printing and copyright ownership of Laura’s designs. Invitation and reception motifs are never available as templates or use with outside printers.

I have questions regarding envelope addressing etiquette, can you help me? Most questions regarding envelope addressing etiquette can be found here. If you still have questions or have a specific situation you would like advice on, please email Laura at laura@lhcalligraphy.com.

How do I order samples? We would love to send you physical samples of our work. Please order sample packets here and be sure to indicate which styles you would like to see. Due to the large volume of work we are doing at any time, it can take up to 7-10 business days to ship your samples. Samples packs are $10.00 including shipping. Given the nature of our work, we may not have all samples available at any given time and will substitute in comparable items wherever necessary to show the quality and style of our work.

Do you charge sales tax? Yes, the State of California requires that we charge sales tax on all orders shipped within the State of California.

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Answers to Questions about Our Services

How do I place an order? You can visit our Shop [link to shop] or How to Order for details.

What format should I send my list in? All lists should be numbered, typed, emailed to laura@lhcalligraphy.com in MS Word format. We use the list to gauge line length, so names and addresses should appear just as they would on an envelope (lines stacked). Please do not send spreadsheets, as they are often not formatted correctly. Lists will be written exactly as provided so please check your salutation lines, abbreviations and spelling for accuracy.

Is there a minimum order? There is no minimum order for envelope addressing or artwork, however the minimum order for printing is 25 sets.

Are rush orders available? Rush orders can be accommodated based on availability. Please feel free to inquire regarding our schedule. There is an added fee for rush orders of 20-40% depending on the timeframe, the current schedule and size of the order. Please take note that “rush” orders are not actually rushed. They are placed into our existing schedule, often moved to the top of the queue of orders; as such, the quality of work is never compromised.

How do you ship my order? We use USPS, Fedex and UPS to ship orders which can all provide tracking information upon request. You are more than welcome to supply your account number with any of the above companies to us. LH Calligraphy cannot be responsible for the neglect of USPS, UPS or Fedex with regard to shipments. Envelope corrections and late additions are sent via USPS.

When is my payment due? Payments for envelope and placecard (and any other handwritten orders for) calligraphy are due in full at the time your order is placed. We are unable to start on an order until we receive the envelopes, the address list, and the payment. All printed orders (including but not limited to invitations, maps, save the dates, etc.) require a minimum of 50% non-refundable deposit at the time the order is placed. This deposit is a retainer for our services, and is used to book any necessary printers, order materials, etc. and is not refundable. At the time your order is approved to print, any remaining balance will be automatically charged to your card and your order will be sent off to the printer.

What methods of payment do you accept? We accept Visa and Mastercard, personal checks, postal money orders and cash.

Do you accept Paypal? Due to complications with Paypal security we no longer accept large payments via Paypal. Never fear though, we do accept all major credit cards the “old-fashioned way.”

Do you offer refunds? Due to the handwritten quality of all our work, we do not offer refunds on any orders. With hand lettering, it is common for there to be variances in the spacing, size and style of letters. Calligraphy is an art and no two handwritten pieces can be identical. Although we do not offer refunds, we will gladly redo any reasonable discrepancies.

Where can I send my envelopes/other materials? Address will be supplied upon order confirmation.

Please do NOT mark any items as signature required, Saturday delivery, first morning delivery (before 10am) or Certified Mail as it may cause an increase to the turn around time that was quoted to you.

Can I have my printer ship the envelopes/materials to you directly? Yes, please provide your printer with our address and ask that they reference your full name on the shipping label. Please note that failure of your supplier to properly identify the package may delay turnaround on your order.

Do you need extra envelopes? Please provide 15-20% extra for spillage which is unavoidable with hand-written calligraphy. For orders of less than 50 envelopes or rush orders please provide 20-25% extra. It is better to send more envelopes in advance than have us contact you at the end of the order to request additional envelopes. If that occurs, we will send all the completed envelopes and will ship the envelopes that were not completed within 4-5 business days after receiving additional stock from you. Please note that we do not count or inspect your order prior to writing on it, so we have no way of knowing whether or not you have provided enough stock until we near the completion of your order.

What’s the turnaround time for envelope addressing? It depends on the style of your script and quantity of envelopes, but standard turnaround time is approximately 2-3 weeks. Please always let us know the date you wish to receive your completed order, but know that we cannot guarantee delivery on that exact date. Our work is done by hand and delays are sometimes unavoidable or out of the control of Laura Hooper Calligraphy once it leaves our hands. We will make every attempt to complete your order in the timeframe requested. If you require your envelopes in less than 2-3 weeks please inquire about rush fees [link to rush fee FAQ].

What if I have last minute changes to my guest list? Additions to the guest list are very common. Please email your additions or changes, and we will make note of them. We will always accommodate your changes and will not charge extra for this service unless the envelope has already been written. If you send changes after an envelope has been written you will be charged to rewrite the envelope.

What if I have corrections after I receive the envelopes back from you? Please let us know if there are corrections within 48 hours of receiving your order. Send one comprehensive list of complete addresses to be corrected and please indicate what the problem was. Provided there are enough additional envelopes we will redo whatever errors you find. Please indicate if the errors are by our fault or your own. We do not redo envelopes on account of spacing/margins unless you have paid for centering. Corrections will be mailed by USPS first class. Correction lists emailed after 48 hours may take longer to complete as we have to go back and setup your order again.

My responses haven’t all come in yet, how long does it take for you to do my place card or escort card order? What if I have last minute changes to the table numbers? This is a very common problem. We are completely able to accommodate last minute place or escort card orders. It takes 2-3 days to complete an order of up to 250 cards. Last minute changes happen all the time, and figuring out your seating is the cause of it. That is fine! We request that you send your escort cards in advance, and send the majority of names when you have them. That way, Laura can just write the table numbers on later when you have it figured out. We can also redo any we have done if you need guests to switch tables.

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Answers to Questions about Our Services

Can you match the envelope lettering to the style of my invitation font? Laura can come close to matching the font on your invitation, please include one of your invites so we can determine the alphabet that was used. Please inquire about prices on custom styles that are not shown in any of our style tiers. All work is done by hand and will never exactly match the style in question: It will still look fantastic though!

What is the design process for handwritten invitations? Camera-ready artwork is a great way to get the look of handwritten calligraphy on your invitation set. Each is a one of a kind work or art created by Laura Hooper. Once you email the wording you would like in a layout on MS Word or the email body, we will put together a proof in the ink color of your choice digitally. The proof will be emailed to you for necessary changes or signoff as soon as it is perfect. Once you sign off on the proof, we will send it to the printer. The printer uses the high-resolution, original artwork created by Laura Hooper in order to get the very best quality for printing.

What does your invitation design fee include? In the case of standard designs the design fee is included in the printing breakdown which Laura Hooper will email you. For custom orders the design fee is based upon the intricacy of the design you’re looking for. The design fee includes the design of the invitation and its various components as well as two sessions of changes to the proofs. Once the text copy is received, only minor changes will be accepted. Changes to major sections of the invitation may require a complete rewrite and additional charges may apply. Be sure you have finalized your text completely before sending it to Laura for calligraphy. The design fee does not include shipping.

How long does it take to design and print a custom invitation or map? Please allow at least 3 weeks for the design and approval process. Offset printing requires 1 week additional, thermography 2-3 weeks additional and 2-4 weeks additional for letterpress printing. If any components of your set require assembly please allow 1-2 weeks for our team to assemble your order to perfection! If you need your order sooner, please let us know at the time of your inquiry and we’ll do our best to make it happen WITHOUT incurring any rush fees.

Will I see a proof? Yes, you will see the design digitally and in color before it is sent to the printer. Two (2) proofs are included in the price of invitations, while three (3) proofs are included for maps. Hard copy proofs are typically not necessary but should you request to see a hard copy proof of your flat printed items the fee for that service is $50 and includes shipping. Hard copy proofs are not available for thermography, letterpress, or engraving orders due to the high cost to set up each order.

Can your custom maps be used for driving directions? No. Our maps are not drawn to scale and are not intended to be used as actual driving maps for your quests. If you need driving directions on the map, these can be inserted on the back of your map or on a separate card in your invitation set for an additional fee.

Can you create a map to match my invitation even if it is designed by another company? Yes. Please send us an invitation by USPS so we can determine which size and paper to use. Alternatively, if your stationer has provided you with a digital proof and Pantone colors we can use that to coordinate your map to the invitation set you’ve ordered.

I love your maps but I have no idea what to put on my own map, can you help? Of course! We are quite creative and if you need help with icons I will be glad to come up with some for you. If you can’t think of locales or activities, we may be able to help with that as well.

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