SHOP POLICIES

SHIPPING POLICIES
Processing time listed for each item refers to the time it takes us to prepare, package and ship your order. It does not include the time in transit once an order is shipped. Orders generally ship within 3 business day of purchase.

IF YOUR EVENT IS WITHIN TWO WEEKS OF DATE OF PURCHASE, WE STRONGLY ENCOURAGE THAT YOU PAY FOR EXPEDITED SHIPPING. Even if we ship same day, we cannot guarantee that USPS will deliver the product in time.

Most orders within the US take 3-5 days for delivery AFTER you receive your tracking information, while international orders can take 2-4 weeks or even longer depending on the receiving country. Please know that we CANNOT guarantee delivery dates on behalf of USPS, nor can we be held responsible for delays by USPS. Once an item leaves our hands, we have the same tracking information as you and cannot provide updates beyond what is listed on the USPS tracking website. Additionally, we will not provide cancellation or refunds because of delays by USPS.

Items may ship separately.

If we mistakenly send you the wrong item, we do apologize! Every order is packed by people! Please do let us know within 48 hours of receipt & we will send you a return label. Once tracking begins on the returned item, we can ship the correct item. Or if you prefer, you can repurchase the correct item, and we will refund the initial order once the incorrect item is received back at our office.

INTERNATIONAL ORDERS
International orders are shipped via USPS First Class Mail, unless you select Priority Mail at checkout. International orders can take 2-4 weeks or even longer for delivery depending on the receiving country. We recommend ordering very early to allow for transport and customs in your country. Please note international orders may be charged a tax or tariff upon entry to your country. This is additional to the shipping that you paid to Laura Hooper Calligraphy, which only covers our cost to mail the package to you. We have no control over these customs charges and legally we must disclose the value of your item when we ship in the customs documentation. Additionally, we have no control over international orders once they leave the US. It is the responsibility of the customer to follow up with their local postal carrier if there are issues in the country outside of the United States. We can only contact USPS, within the US, and once an item is out of their hands, they do not have any additional information. We require 90 days to pass before we take action regarding a replacement item, and we do not offer any type of refund on international orders. No exceptions.

REFUND POLICY
Due to the handwritten quality of all our work, we do not offer refunds on any custom, hand written orders. With hand lettering, it is common for there to be variances in the spacing, size and style of letters. All of our wood products are created in house and different batches of wood can possibly absorb the stain with slight variations by batch. Natural knots and grains in the wood can not be controlled. Additionally, refunds will not be offered for minor errors in the context of the wording or spacing.

Due to the proprietary nature of our calligraphy kits, all sales are final & non-refundable. No exceptions.

Calligraphy is an art and no two handwritten pieces can be identical. All sales are final.

If an item arrives incorrect or damaged, please do contact us within 48 hours of receipt so that we can correct the situation. If we mistakenly send you the wrong item, we do apologize! Please let us know & we will send you a return label. Once tracking begins on the returned item, we can ship the correct item. Or if you prefer, you can repurchase the correct item, and we will refund the initial order once the incorrect item is received back at our office. Thank you for your understanding!

 

CALLIGRAPHY SERVICE & PRINTING TERMS

PAYMENT FOR EVENT CALLIGRAPHY
Payment is accepted upon order submission via Paypal/Credit Card. All payment is due prior to the start of writing due to the handwritten nature of our work. Retainer fees taken at the time of booking are non-refundable.

LISTS
All lists must be submitted in the exact format the client would prefer them written so please thoroughly check your list. Lists should be written in MS Word format with 1 or 2 columns and should be numbered or in Excel format. Inner envelope names should be listed in a 2nd column to the right of the address. A sample of how names and addresses should be listed is below:

Formal Addresses:
Mr. and Mrs. Jonathan Fisch Mr. and Mrs. Fisch
18427 Vincennes Street, Unit 33
Northridge, California 91325

Informal Addresses:
Jonathan and Shauna Fisch Jon and Shauna
18427 Vincennes Street, Unit 33
Northridge, California 91325

Improper Addressing:
Mr. and Mrs. Jonathan and Shauna Fisch Jonathan and Shauna Fisch
18427 Vincennes Street, Unit 33
Northridge, California 91325

*Lists received in the manner listed above as improper will be converted to the informal addressing style in order to acknowledge both the husband and wife’s first names. If you prefer to have Mr. and Mrs. As well as both first names of the married couple please specify that, and keep in mind there is an additional fee for extra words. You may submit lists with a mixture of formal and informal as well. Please do not hesitate to contact me if you have questions with regards to traditional envelope addressing etiquette. You can find tips on our ENVELOPE ETIQUETTE page.

ADDITIONAL ENVELOPES & MATERIALS
Errors are inevitable with hand-written work! Please be sure to include 15% additional envelopes with your order. Please include more if you are having a rush order. For orders of 100 or less envelopes a minimum of 15 additional envelopes are required to complete your order. This is an industry standard. A good rule of thumb is to just order an additional 25 envelopes with your order. The cost is typically nominal and that will ensure plenty of room for error. Failure to provide an adequate amount of additional envelopes may result in delays to your order. We do not count your envelopes in advance and rely on our clients to provide an adequate number of extra envelopes.

ABBREVIATIONS
Please ensure there are no spelling errors or abbreviations in the list. Laura Hooper Calligraphy is not responsible for spelling errors in the submitted list and cannot be responsible for improperly formatted lists. Typically the only word we abbreviate is Number for townhouses, apartments, and condos unless you have indicated that you would like that on its own line, spelled out.

TEXTURED MATERIALS
Additional charges may apply to textured, handmade, or dark colored envelopes as they are more difficult to write on – these also require a longer turn around time.

INK COLORS
Standard ink colors are: black, chocolate brown, sepia, red, orange, yellow, green, blue, purple, gold, silver, copper, and bronze. A $50 mixing fee will apply for custom ink colors.

ADDITIONAL LINES
Often clients will format the list so that unmarried couples are both on the first line to avoid the additional line. This format is incorrect and more often than not, both names will not fit on the first line. We reserve the right to move any information down to the next line that we deem will not fit or will compromise the elegant appearance of the calligraphy at our discretion.

SHIPPING
When completed, the envelopes will be shipped to the address provided at the time of order. All wedding calligraphy shipments are sent via UPS Ground for the most reliable service. Please let us know if you wish to upgrade to next or 2nd day air shipping methods. Laura Hooper Calligraphy is not responsible for errors made by USPS, FedEx or UPS. While we make every available effort to ship your order in a timely manner, sometimes shipping delays on account of the carrier are unavoidable.

DUE DATES
Please note that all work is done by hand and so there is no way to guarantee that orders will be completed on this exact date. We will make every attempt to have orders completed prior to the preferred date of completion and will notify you, the client as soon as possible if the order is delayed. Please keep in mind our standard turnaround times (explained in the paragraph immediately below). Turnaround does not start until the final list and envelopes are in hand, and any outstanding payment is paid.

RUSH ORDERS
Our standard turn around time is 2-3 weeks. A rush order is any order requiring completion in less time than this 2-3 week window. Rush orders are not actually rushed, they are simply orders that are added to the schedule outside of normal business hours, and for this reason there is typically 50% up charge for the rush service. We do not offer refunds on rush charges.

EXTRA ENVELOPES & CORRECTIONS
We always keep several sets of extra materials after the order is completed. Please review your order within 48 hours of receiving it back to ensure that there are no corrections to be made. Please email a complete list of corrections including the name and addresses of the guest to Laura Hooper Calligraphy within 48 hours of receiving the order, specifying which errors were on account of the calligrapher. Later additions or corrections on account of client error will be billed directly to the client. Corrections are typically completed and mailed within 3-5 business days and are sent via USPS. Extra envelopes will be returned at your request.

NATURAL VARIATION
All work is done by hand. There may be slight variations in color, size, style, centering, spacing, and margins through out the order. Ink colors may vary and may not match the printed script exactly. Laura Hooper Calligraphy will attempt to correct all problems without needing to use additional envelopes. Corrections due to personal preference of specific letters or spacing will be made at the expense of the client.

COPYRIGHT
Laura Hooper Calligraphy retains all copyrights to our work. Customers/Clients are not permitted to reproduce our designs in any way, for any purpose.

Trademarks and materials may not be used in connection with any product or service that is not Laura Hooper Calligraphy, in any manner that is likely to cause confusion among customers or the public, in any manner that disparages or discredits Laura Hooper Calligraphy or in any manner that may deprive Laura Hooper Calligraphy of the benefit of our work.

SOCIAL MEDIA
Laura Hooper Calligraphy may post photos at its discretion of daily work on social media platforms. Client/guest personal information will not be shared & any items showing specific details {i.e. an actual save-the-date or invitation} will not be shared until after the event date.