Terms and Conditions

/Terms and Conditions
Terms and Conditions 2018-05-25T12:17:03+00:00

PRIVACY POLICY
By using our site and/or purchasing any Laura Hooper Calligraphy Corporation product or course, You acknowledge that you understand and agree to the following terms and conditions. Please also be sure to read our Shop Policies when completing a purchase from our site.

1. INTRODUCTION

This Privacy Policy discloses the privacy practices for the lhcalligraphy.com site and various related services (together referred to as the “site”). Laura Hooper Calligraphy, Inc., the provider of the site (referred to as “we”, “us” or “our”), is committed to protecting your privacy online. Please read the information below to learn the following regarding your use of this site.

This privacy policy provides you with details of how we collect and process your personal data through your use of our site www.lhcalligraphy.com

By providing us with your data, you warrant to us that you are over 18 years of age.

Laura Hooper Calligraphy, Inc., is the data controller and we are responsible for your personal data. If you have any questions about this privacy policy, please contact us using the details set out below.

Contact Details

Our full details are:

Laura Hooper Calligraphy, Inc.
Email address: hello@lhcalligraphy.com
Mailing address: 109 N Fairfax St, Alexandria, VA 22314

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at hello@lhcalligraphy.com

2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymized data. We may process the following categories of personal data about you:

  • Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defense of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
  • Customer Data that includes data relating to any purchases of software, goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details, is processed through Merchant Intuit, Square or Stripe, all payment processing gateways. This information is processed directly through these gateways and We do not process locally in our database. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. Your company information, including your email address, may be collected by us when your work is featured on our site or in a content submission via software located on our site. We collect this information from publications and vendors so that we may properly give you credit for your work within these features and are notified when your business is featured. If at any point you object to your personal information being held in our database, you may opt out by emailing hello@lhcalligraphy.com. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
  • Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
  • Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
  • We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at hello@lhcalligraphy.com. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

3. HOW WE COLLECT YOUR PERSONAL DATA

We do not collect any Personally Identifiable Information about you unless you voluntarily provide it to us. We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our Cookie Policy details below for more details about this.

In addition, we may also collect, or our third party ad server and/or content server may collect, certain Non-personally Identifiable Information. We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

This information is ultimately stored in the form of categories, and, in some cases, specific URLs. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information. Our third party ad servers will also provide us with summary, but not individual, reports that will tell us how many ads were presented and clicked upon at out site.

We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

4. MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by emailing us at hello@lhcalligraphy.com

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers
  • Government bodies that require us to report processing activities.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

  • We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
  • If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

7. DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at hello@lhcalligraphy.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

10. THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Other sites accessible through our site have their own privacy policies and data collection, use and disclosure practices. Please consult each site’s privacy policy. We are not responsible for the policies or practices of third parties. Additionally, other companies which place advertising on our site, and third parties such as Facebook, may collect information about you through the use of cookies, web beacons, and similar technologies, and they may use this information to provide measurement services and target ads. We cannot control this collection of information. To exercise your choices related to advertising, please visit http://optout.aboutads.info.

11. COOKIES

When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you choose to reject all cookies some parts of our site may not work properly in your case.

WHAT’S A COOKIE?

  • A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
  • Cookies are used by nearly all websites and do not harm your system.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

HOW DO WE USE COOKIES?

  • We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and/or services in response to what you might need or want.
  • Cookies are either:
    • Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
    • Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.
  • Cookies can also be categorised as follows:
    • Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
    • Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
    • Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

Please note that third parties who advertise on our website (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

LAURA HOOPER CALLIGRAPHY BUSINESS POLICIES

ALL SALES ARE FINAL.
Custom work must be reviewed within 48 hours of delivery. If within 48 hours of delivery, and at the sole discretion of Laura Hooper Calligraphy, Inc., reasonable requests for revision will be considered.

INTELLECTUAL PROPERTY
Your purchase contains proprietary material that is owned by, or licensed to Laura Hooper Calligraphy Corporation. This material may include, but is not limited to, the design, layout, look, appearance, text, images, audio, videos, data, wallpaper and graphics (including the HTML code used to generate it). You may not use this product, or any part of it, for commercial purposes. Laura Hooper Calligraphy Corporation must authorize use by any party other than you or for any use other than your own personal learning/use. You may not copy the purchased item or any items shown on our website nor allow others to copy it. All copyright, trademarks, design rights and other intellectual property (registered and unregistered) shall remain vested in Laura Hooper Calligraphy Corporation. Any material given to you in the course of an online educational program is proprietary, copyrighted and developed specifically for the Program. You agree that such proprietary material is solely for your own personal use. You agree not to make use of Program for commercial purposes in any manner. Any disclosure to a third party, copying or republishing any portion of this Program or its contents is strictly prohibited and constitutes infringement.

PAYMENT
You agree that you will pay for all products purchased through this site and that Laura Hooper Calligraphy Corporation. may charge your payment method for any products purchased and for any additional amounts including taxes. You are responsible for the timely payment of all fees and for providing Laura Hooper Calligraphy Corporation. with a valid payment method.

We use the latest software to encrypt your personal information automatically while in transit over the Internet. Products and/or services are available for purchase through the highly secured payment processors Intuit, Stripe and Square. These third party processors provide supreme safety and reliability in your transaction. They monitor every transaction, 24/7 to prevent against fraud, email phishing, identity theft, and general displeasure. Every transaction is heavily guarded behind their next-level encryption.

DISCLAIMER OF WARRANTY AND LIMITATIONS OF LIABILITY Products are provided “as is” and “as available,” without representation or warranty of any kind. Laura Hooper Calligraphy Corporation. will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this product: for any indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. These limitations of liability apply even if Laura Hooper Calligraphy Corporation. has been expressly advised of the potential loss.

ERRORS & OMISSIONS
From time to time there may be information on our Web Site or in our catalogue that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Laura Hooper Calligraphy reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after order submission).

MISCELLANEOUS
Laura Hooper Calligraphy Corporation’s failure to exercise any right provided for herein shall not be deemed a waiver of any further rights hereunder. Laura Hooper Calligraphy Corporation shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Laura Hooper Calligraphy Corporation’s reasonable control. If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sub-licensable by you except with Laura Hooper Calligraphy Corporation’s prior written consent. This Agreement shall be governed by the laws of the State of Virginia and the parties shall submit to the exclusive jurisdiction of the Virginia courts. A party that substantially prevails in an action brought under this Agreement is entitled to recover from the other party its reasonable attorneys’ fees and costs. Both parties agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and you acknowledge that you do not have any authority of any kind to bind Laura Hooper Calligraphy Corporation. in any respect whatsoever. To contact us with any questions or concerns, please refer to our contact page. By clicking the “I Agree” button, I acknowledge that I have read and accept the terms of the above agreement.

REFUNDS & RETURNS
Custom work: Due to the handwritten quality of all our work, we do not offer refunds on any orders. With hand lettering, it is common for there to be variances in the spacing, size and style of letters. Calligraphy is an art and no two handwritten pieces can be identical. Although we do not offer refunds, we will gladly redo any reasonable discrepancies.

Shop orders: We do not offer refunds for any products that contain proprietary information {starter kit, beyond beginner guide, etc} or digital content which is made available immediately upon purchase. For non-proprietary items, an exchange will be granted for defective items. Exchanges due to purchaser error will be accommodated on a case-by-case basis and are subject to a re-stocking fee of 20% plus shipping for the return and replacement item.

PAYMENT
Payment is accepted upon order submission via Credit Card. All payment is due prior to the start of writing due to the handwritten nature of our work.

 

COPYRIGHT
Laura Hooper Calligraphy Corporation retains all copyrights to our work. Customers/Clients are not permitted to reproduce our designs in any way, for any purpose.

Trademarks and materials may not be used in connection with any product or service that is not Laura Hooper Calligraphy, in any manner that is likely to cause confusion among customers or the public, in any manner that disparages or discredits Laura Hooper Calligraphy or in any manner that may deprive Laura Hooper Calligraphy of the benefit of our work.

SOCIAL MEDIA
Laura Hooper Calligraphy may post photos at its discretion of daily work on social media platforms. Client/guest personal information will not be shared & any items showing specific details {i.e. an actual save-the-date or invitation} will not be shared until after the event date.

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