TERMS AND CONDITIONS OF PURCHASES
By purchasing any Laura Hooper Calligraphy, Inc. product, You acknowledge that you understand and agree to the following terms and conditions. Please also be sure to read our Shop Policies, specifically regarding Shipping.
ALL SALES ARE FINAL.
Custom work must be reviewed within 48 hours of delivery. If within 48 hours of delivery, and at the sole discretion of Laura Hooper Calligraphy, Inc., reasonable requests for revision will be considered.
Your purchase contains proprietary material that is owned by, or licensed to Laura Hooper Calligraphy, Inc. This material may include, but is not limited to, the design, layout, look, appearance, text, images, audio, videos, data, wallpaper and graphics (including the HTML code used to generate it). You may not use this product, or any part of it, for commercial purposes. Laura Hooper Calligraphy, Inc. must authorize use by any party other than you. You may not copy the purchased item nor allow others to copy it. All copyright, trademarks, design rights and other intellectual property (registered and unregistered) shall remain vested in Laura Hooper Calligraphy, Inc. Any material given to you in the course of an online educational program is proprietary, copyrighted and developed specifically for the Program. You agree that such proprietary material is solely for your own personal use. You agree not to make use of Program for commercial purposes in any manner. Any disclosure to a third party, copying or republishing any portion of this Program or its contents is strictly prohibited and constitutes infringement.
You agree that you will pay for all products purchased through this site and that Laura Hooper Calligraphy, Inc. may charge your payment method for any products purchased and for any additional amounts including taxes. You are responsible for the timely payment of all fees and for providing Laura Hooper Calligraphy, Inc. with a valid payment method.
We use the latest software to encrypt your personal information automatically while in transit over the Internet. Products and/or services are available for purchase through the highly secured payment processors Intuit & Paypal. These third party processors provide supreme safety and reliability in your transaction. They monitor every transaction, 24/7 to prevent against fraud, email phishing, identity theft, and general displeasure. Every transaction is heavily guarded behind their next-level encryption.
Personally identifiable information you provide will never be sold or traded to outside parties, however we reserve the right to disclose this information where it is required by law. We reserve the right collect information regarding the ways and frequencies our purchasers interact with our site.
DISCLAIMER OF WARRANTY AND LIMITATIONS OF LIABILITY Products are provided “as is” and “as available,” without representation or warranty of any kind. Laura Hooper Calligraphy, Inc. will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this product: for any indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. These limitations of liability apply even if Laura Hooper Calligraphy, Inc. has been expressly advised of the potential loss.
ERRORS & OMISSIONS
From time to time there may be information on our Web Site or in our catalogue that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Laura Hooper Calligraphy reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after order submission).
Laura Hooper Calligraphy, Inc.’s failure to exercise any right provided for herein shall not be deemed a waiver of any further rights hereunder. Laura Hooper Calligraphy, Inc. shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Laura Hooper Calligraphy, Inc.’s reasonable control. If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sub-licensable by you except with Laura Hooper Calligraphy, Inc.’s prior written consent. This Agreement shall be governed by the laws of the State of Virginia and the parties shall submit to the exclusive jurisdiction of the Virginia courts. A party that substantially prevails in an action brought under this Agreement is entitled to recover from the other party its reasonable attorneys’ fees and costs. Both parties agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and you acknowledge that you do not have any authority of any kind to bind Laura Hooper Calligraphy, Inc. in any respect whatsoever. To contact us with any questions or concerns, please refer to our contact page. By clicking the “I Agree” button, I acknowledge that I have read and accept the terms of the above agreement.
REFUNDS & RETURNS
Due to the handwritten quality of all our work, we do not offer refunds on any orders. With hand lettering, it is common for there to be variances in the spacing, size and style of letters. Calligraphy is an art and no two handwritten pieces can be identical. Although we do not offer refunds, we will gladly redo any reasonable discrepancies.
Please submit your calligraphy order as soon as possible in order to ensure availability in the calligraphy schedule. If you are booking in advance see our deposit requirements. Please remember that the schedule does book up months in advance, and if we do not have your form, you are not in the schedule until we have it. This means if you call back later with your order ready to go, we may no longer have room in our calendar!
Payment is accepted upon order submission via Paypal/Credit Card. All payment is due prior to the start of writing due to the handwritten nature of our work.
All lists must be submitted in the exact format the client would prefer them written so please thoroughly check your list. Lists should be written in MS Word format with 1 or 2 columns and should be numbered or in Excel format. Inner envelope names should be listed in a 2nd column to the right of the address. A sample of how names and addresses should be listed is below:
Mr. and Mrs. Jonathan Fisch Mr. and Mrs. Fisch
18427 Vincennes Street, Unit 33
Northridge, California 91325
Jonathan and Shauna Fisch Jon and Shauna
18427 Vincennes Street, Unit 33
Northridge, California 91325
Mr. and Mrs. Jonathan and Shauna Fisch Jonathan and Shauna Fisch
18427 Vincennes Street, Unit 33
Northridge, California 91325
*Lists received in the manner listed above as improper will be converted to the informal addressing style in order to acknowledge both the husband and wife’s first names. If you prefer to have Mr. and Mrs. As well as both first names of the married couple please specify that, and keep in mind there is an additional fee for extra words. You may submit lists with a mixture of formal and informal as well. Please do not hesitate to contact me if you have questions with regards to traditional envelope addressing etiquette. You can find tips on our ENVELOPE ETIQUETTE page.
ADDITIONAL ENVELOPES & MATERIALS
Errors are inevitable with hand-written work! Please be sure to include 15% additional envelopes with your order. Please include more if you are having a rush order. For orders of 100 or less envelopes a minimum of 15 additional envelopes are required to complete your order. This is an industry standard. A good rule of thumb is to just order an additional 25 envelopes with your order. The cost is typically nominal and that will ensure plenty of room for error. Failure to provide an adequate amount of additional envelopes may result in delays to your order. We do not count your envelopes in advance and rely on our clients to provide an adequate number of extra envelopes.
Placecard lists should also be provided exactly as you prefer them to be written. These may be provided in an Excel spreadsheet. If including table names or numbers please separate the guest names by table number/name, not alphabetical. For ideas on placecards and reception items in general please visit my blog: www.luckyorchidwedding.blogspot.com. Once you receive your envelopes back you should start to think about seating arrangements. Please remember that we stock a wide variety of papers and can have your sets custom designed at no extra fee.
Please ensure there are no spelling errors or abbreviations in the list. Laura Hooper’s Calligraphy is not responsible for spelling errors in the submitted list and cannot be responsible for improperly formatted lists. Typically the only word we abbreviate is Number for townhouses, apartments, and condos to avoid the extra line charge of $1.00
Additional charges may apply to textured, handmade, or dark colored envelopes as they are more difficult to write on – these also require a longer turn around time.
Standard ink colors are: black, chocolate brown, sepia, red, orange, yellow, green, blue, purple, gold, silver, copper, and bronze. A $20 mixing fee will apply for custom ink colors, and metallic colors are $.15 extra per envelope.
Zip codes do not count as a fourth line and so there is no extra charge for dropped zip codes. Apartment numbers are counted as an additional line if they require being dropped to the next line. To avoid incurring this fee we normally indicate apartment numbers as such: 123 Main Street, No.5. For all layout styles please see the envelope calligraphy page of our site for examples. The charge for additional lines is $1.00 per line.
Often clients will format the list so that unmarried couples are both on the first line to avoid the additional line. This format is incorrect and more often than not, both names will not fit on the first line. We reserve the right to move any information down to the next line that we deem will not fit or will compromise the elegant appearance of the calligraphy at our discretion.
When completed the envelopes will be shipped your attention at the address provided on the calligraphy information sheet. All large shipments are sent via UPS or FEDEX in order to have up to date tracking information. Please let us know if you wish to upgrade to next or 2nd day air shipping methods. Laura Hooper Calligraphy is not responsible for errors made by USPS, FedEx or UPS. While we make every available effort to ship your order in a timely manner, sometimes shipping delays on account of the carrier are unavoidable.
Please note that all work is done by hand and so there is no way to guarantee that orders will be completed on this date. I will make every attempt to have orders completed prior to the preferred date of completion and will notify you, the client as soon as possible if the order is delayed. Please keep in mind our standard turnaround times (explained in the paragraph immediately below). Turnaround does not start until the list, envelopes and payment information are received.
Our standard turn around time during the peak season is 3-4 weeks, and about 2 weeks in the off season. This can vary week by week so please confirm your turn around time with an associate. A rush order is any order requiring completion in less time than the turnaround time quoted for you personally by an associate of LHC. Rush orders are not actually rushed, they are simply orders that are moved to the front of the queue of outstanding clients and for this reason there is typically 25% up charge which may be increased based on the length of rush turnaround required. Due to the fact that your order will be moved in front of several clients whom have already been in the schedule we do not offer refunds on rush charges.
EXTRA ENVELOPES & CORRECTIONS
We always keep several sets of extra materials after the order is completed. Please review your order within 48 hours of receiving it back to ensure that there are no corrections to be made. Please email a complete list of corrections including the name and addresses of the guest to Laura Hooper’s Calligraphy within 48 hours of receiving the order, specifying which errors were on account of the calligrapher. Later additions or corrections on account of client error will be billed directly to the client online via Paypal. Corrections are typically completed and mailed within 3-5 business days and are sent via USPS. Extra envelopes will be returned at your request.
All work is done by hand. There may be slight variations in color, size, style, centering, spacing, and margins through out the order. Ink colors may vary and may not match the printed script exactly. Laura Hooper’s Calligraphy will attempt to correct all problems without needing to use additional envelopes. Unless you have paid for centering, corrections to spacing will be made at the expense of the client.